Refund policy

At BLQ OPZ, our mission is simple:

Deliver high-quality coffee and gear with precision, consistency, and care. If something arrives damaged, incorrect, or not up to standard, we’ll make it right — fast. Your experience matters, and we stand behind every product we deploy.

Because our coffees are roasted fresh and sealed to protect flavor and safety, they can’t be returned once shipped — but if there’s ever an issue with your order, we’ll replace defective or damaged items without hesitation. You operate with discipline; we support you with clarity.

If Your Order Arrives Damaged, Defective, or Incorrect

If your item is incorrect, damaged, or defective, contact us within 7 days of receiving it.

We’ll review the issue and deploy a replacement at no cost.

📩 Email: support@blqopzcoffee.com
(Include your order number + a photo of the issue.)

No hassle. No back-and-forth. We’ve got your six.

Lost or Missing Packages

If your package goes missing in transit, notify us within 30 days of the estimated delivery date.

We’ll investigate the route and issue a replacement when appropriate.
Operators don’t operate blindly — and neither do we.

Non-Returnable Items (All Coffee & Consumables)

To maintain freshness, safety, and quality standards, we cannot accept returns of:

  • Coffee bags

  • Cold brew products

  • Instant coffee

  • Functional mushroom coffee

  • Matcha

  • Any sealed consumables

These items cannot be restocked once they leave the facility.

If the product arrives damaged or incorrect, we will replace it.
We do not accept returns for taste preference or buyer’s remorse.

Incorrect / Insufficient Address

If the address entered at checkout is incomplete or incorrect:

  • The package may be returned to the facility

  • Refunds cannot be issued

  • You will be responsible for the cost of reshipping

Please double-check your address before placing your order — accuracy is part of the mission.

Unclaimed Packages

Packages returned because they were unclaimed or undeliverable:

  • Cannot be refunded

  • Can be reshipped at your expense

  • May be donated after 30 days if unclaimed

We’ll notify you as soon as a shipment returns so you can decide how to proceed.

Returns for Buyer’s Remorse

Our products are roasted, produced, and fulfilled specifically for your order.
For this reason, we don’t offer refunds for:

  • Change of mind

  • Ordering the wrong item

  • Taste preference

  • Deciding you no longer want the product

If you’d like a different item, you can place a new order at your discretion.

Need Backup?

Our support team is here to assist with any issue — big or small.

📩 support@blqopzcoffee.com
We operate with purpose, clarity, and accountability.
If something isn’t right, tell us — we’ll make it right.

BLQ OPZ COFFEE
Fuel for Operators of Everyday Life.
We stand behind what we make — and the people we make it for.